This qualification reflects the role of individuals to work in the retail industry. To develop and build a broad range of knowledge and skills to interact with customers, work in a team, resolve problems, using sales techniques and meeting organisational expectations.

This course can be delivered in a flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course.

There are no entry requirements for this qualification. However, students will be required to provide their USI and undergo a language, literacy and numeracy test.

ARC Training has policies, procedures and information to help create a working and learning environment that is safe and healthy, culturally diverse, friendly and nondiscriminatory.

Training and Assessment will take place:

Classroom: Training and assessment takes place in a classroom and involves discussions and presentations.

Self-directed learning: Further study and assessment activities are done by participants in their own time.

Assessment: Assessment will be carried out throughout the duration of the qualification. The ways in which assessment activities are conducted may include written/ oral questioning, projects, observations and third party reports.

This course is delivered in New South Wales, funding may be available for eligible participants in NSW.