This qualification reflects the role of individuals to work in the retail industry. To develop and build a broad range of knowledge and skills to interact with customers, work in a team, resolve problems, using sales techniques and meeting organisational expectations.

This course can be delivered in a flexible program of classroom training and self-paced learning activities. The program runs for 12 months, including:

To be eligible for this course, students must:

• have completed Year 10 or equivalent;
• be 16 years old and over;
• have a minimum Level 2 ACSF;
• complete a language, literacy and numeracy test;
• physically fit as lifting may be required;
• have basic computing skills;
• must have access to a computer with an internet connection, and
• provide their USI.

Assessment methods may include but are not limited to:

• Short answers, projects, reports, demo / role-play, portfolio

Mode of Delivery:

• Face to face
• Digital Classroom*

*Queensland only

Students will be provided the following support services:

• LLN support
• Career counselling
• Tutorials
• Assessment support
• Referral to personal counselling.

The course is delivered as a Fee For Service training program, funding may be available for eligible participants in NSW, ACT and QLD. Please contact our NSW and ACT team on 1300 793 146 or our QLD team on 1300 793 184 for more information.