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SIR30216 Certificate III in Retail

  • Entry Requirements

    Entry requirements apply.

  • More information

    Find more information on Policies, Terms & Conditions here.

  • Duration

    Maximum study duration of 12 months.

  • Mode of Delivery

    Face to Face and/or Digital Classroom.

  • Units of Study

    13 Units; 8 core unit and 5 elective units.

  • Costs

    Government Subsidies available or Full Fee Paying Options.

  • Location

    NSW: Face to Face. Digital Classrooms: Check with our team.

  • Start Date

    Apply to enrol anytime here.

Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.

They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick-service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including 26 weeks’ training program and self-directed learning.

ARC Entry Requirements

To be eligible for this course, students must:

  • Have completed Year 12 or equivalent*;
  • Be 16 years old or over (15 years for Funded Program)*;
  • Have a minimum ACSF Level 3;
  • Complete a language, literacy, and numeracy test;
  • Have basic computing skills;
  • Be physically fit as lifting may be required;
  • Have access to a computer/laptop/tablet/smartphone device with updated software and a stable internet connection, and
  • Provide their USI.

*15 or 16 year olds may be accepted if they are employed full time in the relevant industry, otherwise, Year 12 or over 17 years.

Possible Job Roles

At the beginning of your career? Or are you looking for a career change? This qualification could lead to employment in a position such as:

Customer Service Assistant

Retail Assistant

Visual Merchandiser

ARC Training does not guarantee successful completion of this course or guarantee employment.

Training and Assessment Activities

Assessment methods may include but are not limited to:

  • Short answers, projects, reports, demo / role-play, portfolio.

Mode of Delivery:

  • Face to face and/or Digital Classroom – Includes self-directed learning.

I had the best time doing my Certificate with ARC training. It was awesome how I could choose my electives – it meant that I could study what really interested me. The trainers were really great too.

Nevaeh TonkinBusiness Student

I did my certificate through ARC’s digital classes because as a stay at home mum, it really fit into my lifestyle. I was able to study when I wanted, where I wanted. I honestly don’t think I would have been able to get my qualification if it wasn’t for online classes.

Monica Brown

Support Services

Students will be provided the following support services:

  • LLN support
  • Career counselling
  • Tutorials
  • Assessment support
  • Referral to personal counselling.
SIR30216 Certificate III in Retail

Qualification Structure

There are thirteen (13) units of competency to complete, comprising of eight (8) core units and five (5) elective units of competency. Please see below for our standard SIR30216 Certificate III in Retail.

One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.

CORE

UNIT CODE

UNIT TITLE

SIRXCEG001Engage the customer
SIRXCEG002Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002Contribute to workplace health and safety

Elective

UNIT CODE

UNIT TITLE

CHCDIV001Work with diverse people
SIRXIND003Organise personal work requirements
SIRXPDK001Advise on products and services
BSBPEF201Support personal wellbeing in the workplace
SIRRMER001Produce visual merchandise displays

This qualification opened doors for me in ways I couldn’t have imagined when I started. Thank you ARC Training and especially my trainer Beverly Hampshire – you were amazing. I can’t wait to get started on my Diploma with ARC

Jane Green

Policies, Terms & Conditions

Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 02 8833 3999 and we’ll be more than happy to assist you.

Course Cost

Government funding may be available for eligible participants in ACT, NSW and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service program. Please contact 02 8833 3999 for more information.

Please note: ARC Training will not collect prepaid fees from students in excess of $1500.00

NSW Government Subsidy

Click here for information about NSW Government Subsidy Funding.

Student Fees Payable:

Fee Exempt: $ 0 | Concession: $ 240.00 | First Qualification: $ 1,450.00 | Subsequent Qualification: $ 1,750.00

Traineeship:

Total student fee: No Fee – For eligible trainees, this training is subsidised by the NSW Government. Please speak with our team to determine your eligibility.

QLD Government Subsidy

Click here for more information about QLD Government Subsidy Funding.

ACT Government Subsidy

Click here for more information about ACT Government Subsidy Funding for:

ACT Skilled Capital

Not Currently Available.

Traineeship Funded by ACT User Choice 

Student Fees Payable: Tuition Fee: $350.00 | Fee Concession: $ 175.00

SA Government Subsidy

Click here for information about SA Government Subsidy Funding.

Student Fees Payable:

Concessional: $ 107.50 | Non-concessional: $215.00

Traineeship:

For eligible trainees, this training is subsidised by the SA Government. Please speak with our team to determine your eligibility.

Fee For Service

Total student fee:

Face to Face Training: $4,000

Digital Classroom Training: $3,450

ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.

I did my course with ARC in 2017 and I haven’t looked back. I would recommend it to everyone. I am looking forward to doing my next course online in their digi classes.

Abdul Ibram

Get Started & Apply Now

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RTO Code: 91007 Train Australia Pty Ltd t/as ARC Training.

ABN: 161 097 925 56

Head Office:
9 / 79 George Street
Parramatta, NSW 2150
Phone: 1300 793 146

 

New Student Enquiries:

E: training@arcgroup.com.au

P:  1300 793 146

Current Student Enquiries:

support@arcgroup.com.au

 

 

Proud to be an approved supplier of training for:

JobTrainer (NSW, QLD, ACT & SA)

Smart & Skilled NSW

Skills Assure (QLD)

Skilling South Australia (SA)

Skilled Capital (ACT)

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