This qualification reflects the role of individuals to work in the retail industry. To develop and build a broad range of knowledge and skills to interact with customers, work in a team, resolve problems, using sales techniques and meeting organisational expectations.
This course can be delivered in a flexible program of classroom training and self-paced learning activities. The program runs for 12 months, including:
- 20 weeks of workshops.
- Self-directed learning.
ARC Entry Requirements
To be eligible for this course, students must:
- have completed Year 10 or equivalent;
- be 16 years old and over;
- have a minimum Level 2 ACSF;
- complete a language, literacy and numeracy test;
- physically fit as lifting may be required;
- have basic computing skills;
- must have access to a computer with an internet connection, and
- provide their USI.
Training and Assessment Activities
Assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio
Mode of Delivery:
- Face to face
- Digital Classroom*
Students will be provided the following support services:
- LLN support
- Career counselling
- Assessment support
- Referral to personal counselling.
Possible Job Roles
- Customer service assistant
- Retail assistant
- Visual merchandiser
ARC Training does not guarantee successful completion of this course and obtain employment.
The course is delivered as a Fee For Service training program, funding may be available for eligible participants in NSW, ACT and QLD. Please contact our NSW and ACT team on 1300 793 146 or our QLD team on 1300 793 184 for more information.
Fee for Service
Total student fee:
Fee for Service: $4,000
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact an ARC Training representative for more information on 1300 793 146 in NSW and ACT or 1300 793 184 in QLD.
There are thirteen (13) units of competency to complete, comprising of eight (8) core units and five (5) elective units of competency. Please see below for our standard MSM30116 Certificate III in Process Manufacturing.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|SIRXIND002||Organise and maintain the store environment|
|SIRWSLS002||Analyse and achieve sales targets|
|SIRRMER001||Produce visual merchandise displays|
|SIRXIND003||Organise personal work requirements|
|BSBDIV301||Work effectively with diversity|
RTO Code: 91007 Train Australia Pty Ltd t/as ARC Training.
ABN: 161 097 925 56
79 George Street
Parramatta, NSW 2150
Phone: 02 8833 3999
Fax: 02 9687 2877