This qualification reflects the role of individuals to undertake work in a business environment with a focus on administration and customer service. To develop and build a broad range of knowledge and skills to carry out a range activities. To complete fundamental business tasks and provide support to the team.
This course can be delivered in a flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including:
- 14 weeks’ workshops
- Self-directed learning.
ARC Entry Requirements
To be eligible for this course, students must:
- have completed a minimum of Year 10 or equivalent;
- be 16 years old and over;
- have a minimum ACSF Level 2;
- complete a language, literacy and numeracy test;
- have basic computing skills;
- must have access to a computer with an internet connection, and
- provide their USI.
Training and Assessment Activities
Assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face
- Digital Classroom*
Students will be provided the following support services:
- LLN support
- Career counselling
- Assessment support
- Referral to personal counselling.
Possible Job Roles
- General clerk
- Data entry operator
- Sales assistant
ARC Training does not guarantee successful completion of this course and obtain employment.
The course is delivered as a Fee For Service training program. Funding may be available for eligible participants in NSW, ACT and QLD. Please contact our NSW-ACT team on 1300 793 146 or our QLD team on 1300 793 184 for more information.
Fee For Service
Total student fee:
Fee For Service: $4,000
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact an ARC Training representative for more information on 1300 793 146 in NSW and ACT or 1300 793 184 in QLD.
There are twelve (12) units of competency to complete, comprising of one core unit and eleven (11) elective units of competency. Please see below for our standard BSB30115 Certificate III in Business.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
|BSBWHS302||Apply knowledge of WHS Legislation|
|BSBWOR301||Organise personal work priorities and development|
|BSBFLM303||Contribute to effective workplace relationships|
|BSBFLM312||Contribute to team effectiveness|
|BSBCUS301||Deliver and monitor a service to customers|
|BSBCMM301||Process customer complaints|
|BSBINN301||Promote innovation in a team environment|
|BSBINM301||Organise workplace information|
|BSBINM302||Utilise a knowledge management system|
|BSBPRO301||Recommend products and services|
|BSBFLM309||Support continuous improvement systems and processes|
|BSBDIV301||Work effectively with diversity|
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