BSB30120 Certificate III in Business
Overview
Get your career started with a BSB30120 Certificate III in Business qualification!
This nationally recognised qualification teaches students how to undertake work in a business environment with a focus on administration and/or customer service. Students learn how to develop and build a broad range of knowledge and skills to carry out a range of fundamental business activities and tasks, as well as how to provide support to the team!
This course can be delivered online via our Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including approximately 18-26 weeks’ training program and self-directed learning.
For eligible students, your training could be subsidised by Government funding which could make starting out on your new career cheaper than you realise – Contact us now to find out more!
Students Who Succeed in This Course Are:
Successful students of the BSB30120 Certificate III in Business qualification tend to have the same thing in common. They possess a specific set of attributes and are committed to their studies and their professional development.
The Student Attributes
- Committed to complete the course within 12 months
- Desire to be part of any industry and to adapt their skills and knowledge to their workplace environment
- Ambitious, practical, calm under pressure, honest, resilient, willing to develop their written and verbal communication skills, analytical skills, being a team player and innovative
Possible Career Options
At the beginning of your career? Or are you looking for a career change? The BSB30120 Certificate III in Business qualification could lead to employment in a position such as:
- Medical Receptionist
- Records Clerk
- Administrative Assistant
- Customer Service Representative
- Medical Secretary
- Data entry operator
- General clerk
- Sales assistant
ARC Training does not guarantee successful completion of this course and obtain employment.
ARC Entry Requirements
ARC Training’s entry requirements differ depending on what type of student you are:
- General Public – Any member of the public that meets the General ARC Training entry requirements.
- Existing Workers – Individuals who are currently employed in the industry.
General Public
To be eligible for this course as a General Public student entrant, you must be:
- Minimum 16 years and over (15 years for funded program)
- Must have completed year 10 or equivalent (or have Work Experience);
- Complete a Learning, Literacy, and Numeracy (LLN) Assessment;
- Be computer literate and have basic or reasonable computing skills;
- Must have access to a computer/laptop/tablet/smartphone device with up to date software and stable internet connection (not necessary for face to face classes); and
- Provide their USI or consent for ARC to apply for USI on your behalf.
Existing Workers
To be eligible for this course as an Existing Worker entrant, you must be:
- Must be an existing worker in the industry;
- Minimum 16 years and over (15 years for funded program);
- Must have completed year 10 or equivalent (STS);
- Have 12 months work experience or demonstrated relevant industry experience or hold a Certificate III level qualification in Business;
- Complete a Learning, Literacy, and Numeracy (LLN) Assessment;
- Be computer literate and have basic or reasonable computing skills;
- Access to device with relevant software (camera and microphone), and stable internet connection;
- Provide their USI or consent for ARC to apply for USI on your behalf.
Support Services
Students will be provided the following support services:
- LLN support
- Career counselling
- Tutorials
- Assessment support
- Referral to personal counselling.
Policies, Terms & Conditions
Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 1300 793 146 and we’ll be more than happy to assist you.
Training and Assessment Activities
The BSB30120 Certificate III in Business assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face and/or Digital Classroom – Includes self-directed learning.
Let’s Talk About Commitment…
Studying towards a career change is one of the most important personal and professional commitments you can make. The recipe for your success is based on two key ingredients – a commitment from you, and your training provider to work consistently during your studies for you to achieve your future success.
ARC Training’s Commitment to You:
We want to see you succeed and as such, we provide high-quality support services by:
- Having a dedicated trainer and program coordinator for each student
- Giving each student 24/7 access to our online learning portal
- Our trainers spending one-on-one time with students who are attending their training sessions and need extra help with their assessments
- Responding to all students in a timely manner
- Support to find appropriate work placements when required as part of your training
- Processes to support students to keep up with the course content
- Digital certificates for ARC Training activities to keep you motivated and celebrate your success
- We promote the success and quality of our students! Your success is our success – we are active in nominating our great students for various regional and state training awards.
Your Commitment to Yourself and ARC Training:
General Public Students:
- Attending classes 2 days per week, 5 hours each day
- Committing to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion, as well as,
- Submitting assessments as per the agreed deadlines and achieving mandatory attendance targets have set themselves up to be successful in this course.
Existing Worker Students:
- Complete the 13 units of competency that make up the qualification by;
- Completing one unit every three weeks.
- Attend mandatory live 2-hour digi-class training session every three weeks and,
- A live 2 hour digi-class tutorial every three weeks, and then,
- Commit to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion
Qualification Structure
There are 13 units of competency to complete, comprising of 6 core units and 7 elective units of competency.
We offer two standard BSB30120 Certificate III in Business programs where students can select electives related to areas of study for either Service or Administrative roles. Course fees may vary depending on the electives selected. Please see the below examples of the two types of course structures for the BSB30120 Certificate III in Business Service program.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
Our training programs adhere to the training package set out in www.training.gov.au
Option 1: BSB30120 Certificate III in Business
Selected electives related to areas of study for Administrative roles.
13 units; 6 core & 7 electives
CORE | |
UNIT CODE |
UNIT TITLE |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
Elective | |
UNIT CODE |
UNIT TITLE |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBPEF301 | Organise personal work priorities |
| BSBXTW301 | Work in a team |
| BSBOPS305 | Process customer complaints |
| BSBOPS303 | Organise schedules |
| BSBOPS301 | Maintain business resources |
Course Cost
Government funding may be available for eligible participants in ACT, NSW, SA and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service program. Please contact 1300 793 146 for more information.
Please note: ARC Training will not collect prepaid fees from students in excess of $1500.00
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $240.00 | First Qualification: $ 1,320.00 | Second/further Qualification: $ 1,580.00
Traineeship Fees Payable:
Fee Exempt: $ 0
QLD Government Subsidy
Click here for more information about QLD Government Subsidy Funding.
Student Fees Payable:
Non-Concession $1950.00 I Concession $975.00
Traineeship Fees Payable:
Student Contribution Fee $744.00 I Student Contribution Fee – Partial Exemption $297.60
ACT Government Subsidy
Click here for more information about ACT Government Subsidy Funding:
Student Fees Payable:
Not funded, Fee for Service price applies
Traineeship Fees Payable:
New Worker $350.00 | Existing Worker $350.00
SA Government Subsidy
Click here for information about SA Government Subsidy Funding.
Student Fees Payable:
Not funded, Fee for Service price applies
Traineeship Fees Payable:
Qualification Price: $860.25
Fee For Service
Student Fees Payable: $6,140.00
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 1300 793 146 for more information.
Option 2: BSB30120 Certificate III in Business
Selected electives related to areas of study for Customer Service roles.
13 units; 6 core & 7 electives
CORE | |
UNIT CODE |
UNIT TITLE |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
Elective | |
UNIT CODE |
UNIT TITLE |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBPEF301 | Organise personal work priorities |
| BSBXTW301 | Work in a team |
| BSBOPS305 | Process customer complaints |
| BSBOPS304 | Deliver and monitor a service to customers |
| SIRXPDK001 | Advise on products and services |
Course Cost
Government funding may be available for eligible participants in ACT, NSW, SA and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service program. Please contact 1300 793 146 for more information.
Please note: ARC Training will not collect prepaid fees from students in excess of $1500.00
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $240.00 | First Qualification: $ 1,320.00 | Second/further Qualification: $ 1,580.00
Traineeship Fees Payable:
Fee Exempt: $ 0
QLD Government Subsidy
Click here for more information about QLD Government Subsidy Funding.
Student Fees Payable:
Non-Concession $1950.00 I Concession $975.00
Traineeship Fees Payable:
Student Contribution Fee $800.00 I Student Contribution Fee – Partial Exemption $320.00
ACT Government Subsidy
Click here for more information about ACT Government Subsidy Funding:
Student Fees Payable:
Not funded, Fee for Service price applies
Traineeship Fees Payable:
New Worker $350.00 | Existing Worker $350.00
SA Government Subsidy
Click here for information about SA Government Subsidy Funding.
Student Fees Payable:
Not funded, Fee for Service price applies
Traineeship Fees Payable:
Qualification Price: $925.00
Fee For Service
Student Fees Payable: $6,140.00
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 1300 793 146 for more information.
Upcoming BSB30120 Certificate III in Business Course Intakes
Monthly intakes via our Online Digital Classrooms or Face to Face.
See more here: Upcoming Courses
Next Steps: BSB40120 Certificate IV in Business or BSB40520 Certificate IV in Leadership and Management
After finishing your BSB30120 Certificate IV in Business you can continue your studies and career development by enrolling in the BSB40120 Certificate IV in Business or if you’re aspiring towards a leadership career, you could enrol in the BSB40520 Certificate IV in Leadership and Management. Once you have graduated, you become an ARC Training Alumni and the process to enrol into further higher level qualifications is easy, quick, and convenient!
