Entry requirements apply.
SIR30216 Certificate III in Retail
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations.
They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick-service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including 26 weeks’ training program and self-directed learning.
ARC Entry Requirements
To be eligible for this course, students must:
- Have completed Year 12 or equivalent*;
- Be 16 years old or over (15 years for Funded Program)*;
- Have a minimum ACSF Level 3;
- Complete a language, literacy, and numeracy test;
- Have basic computing skills;
- Be physically fit as lifting may be required;
- Have access to a computer/laptop/tablet/smartphone device with updated software and a stable internet connection, and
- Provide their USI.
*15 or 16 year olds may be accepted if they are employed full time in the relevant industry, otherwise, Year 12 or over 17 years.
Possible Job Roles
At the beginning of your career? Or are you looking for a career change? This qualification could lead to employment in a position such as:
Customer Service Assistant
ARC Training does not guarantee successful completion of this course or guarantee employment.
Training and Assessment Activities
Assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face and/or Digital Classroom – Includes self-directed learning.
I had the best time doing my Certificate with ARC training. It was awesome how I could choose my electives – it meant that I could study what really interested me. The trainers were really great too.
I did my certificate through ARC’s digital classes because as a stay at home mum, it really fit into my lifestyle. I was able to study when I wanted, where I wanted. I honestly don’t think I would have been able to get my qualification if it wasn’t for online classes.
Students will be provided the following support services:
- LLN support
- Career counselling
- Assessment support
- Referral to personal counselling.
There are thirteen (13) units of competency to complete, comprising of eight (8) core units and five (5) elective units of competency. Please see below for our standard SIR30216 Certificate III in Retail.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
|SIRXCEG001||Engage the customer|
|SIRXCEG002||Assist with customer difficulties|
|SIRXCEG003||Build customer relationships and loyalty|
|SIRXCOM002||Work effectively in a team|
|SIRXIND001||Work effectively in a service environment|
|SIRXRSK001||Identify and respond to security risks|
|SIRXSLS001||Sell to the retail customer|
|SIRXWHS002||Contribute to workplace health and safety|
|CHCDIV001||Work with diverse people|
|SIRXIND003||Organise personal work requirements|
|SIRXPDK001||Advise on products and services|
|BSBPEF201||Support personal wellbeing in the workplace|
|SIRRMER001||Produce visual merchandise displays|
This qualification opened doors for me in ways I couldn’t have imagined when I started. Thank you ARC Training and especially my trainer Beverly Hampshire – you were amazing. I can’t wait to get started on my Diploma with ARC
Policies, Terms & Conditions
Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 02 8833 3999 and we’ll be more than happy to assist you.
Government funding may be available for eligible participants in ACT, NSW and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service program. Please contact 02 8833 3999 for more information.
Please note: ARC Training will not collect prepaid fees from students in excess of $1500.00
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $ 240.00 | First Qualification: $ 1,450.00 | Subsequent Qualification: $ 1,750.00
Total student fee: No Fee – For eligible trainees, this training is subsidised by the NSW Government. Please speak with our team to determine your eligibility.
QLD Government Subsidy
Click here for more information about QLD Government Subsidy Funding.
SA Government Subsidy
Click here for information about SA Government Subsidy Funding.
Student Fees Payable:
Concessional: $ 107.50 | Non-concessional: $215.00
For eligible trainees, this training is subsidised by the SA Government. Please speak with our team to determine your eligibility.
Fee For Service
Total student fee:
Face to Face Training: $4,000
Digital Classroom Training: $3,450
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.
I did my course with ARC in 2017 and I haven’t looked back. I would recommend it to everyone. I am looking forward to doing my next course online in their digi classes.