Entry Requirements
Entry requirements apply.
SIR30216 Certificate III in Retail
Overview
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick-service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities.
Students have up to 12 months to complete the course, including 18-26 weeks training program and self-directed learning (General Public).
Student are also required to commit to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion.
ARC Entry Requirements
ARC Training’s entry requirements differ depending on what type of student you are:
- General Public – Any member of the public that meets the General ARC Training entry requirements.
- Existing Workers – Individuals who are currently employed in the industry.
General Public
To be eligible for this course as a General Public student entrant, you must be:
- Minimum 16 years and over (15 years for funded program)
- Must have completed year 10 or equivalent (or have Work Experience);
- Complete a Learning, Literacy, and Numeracy (LLN) Assessment and achieve the appropriate levels to undertake the qualification;
- Be computer literate and have basic or reasonable computing skills;
- Must have access to a computer/laptop/tablet/smartphone device with up to date software and stable internet connection (not necessary for face to face classes); and
- Provide their USI or consent for ARC to apply for USI on your behalf.
Existing Workers
To be eligible for this course as an Existing Worker entrant, you must be:
- Must be an existing worker in the industry;
- Minimum 16 years and over (15 years for funded program);
- Must have completed year 10 or equivalent (STS);
- Complete a Learning, Literacy, and Numeracy (LLN) Assessment, and achieve the appropriate levels to undertake the qualification;
- Be computer literate and have basic or reasonable computing skills;
- Access to device with relevant software (camera and microphone), and stable internet connection; and
- Provide their USI or consent for ARC to apply for USI on your behalf.
Possible Job Roles
At the beginning of your career? Or are you looking for a career change? This qualification could lead to employment in a position such as:
- Customer Service Assistant
- Retail Assistant
- Visual Merchandiser
ARC Training does not guarantee successful completion of this course or guarantee employment.
Training and Assessment Activities
Assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face and/or Digital Classroom – Includes self-directed learning.
Support Services
Students will be provided the following support services:
- LLN support
- Career counselling
- Tutorials
- Assessment support
- Referral to personal counselling.
Qualification Structure
There are thirteen (13) units of competency to complete, comprising of eight (8) core units and five (5) elective units of competency. Please see below for our standard SIR30216 Certificate III in Retail.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
CORE | |
UNIT CODE |
UNIT TITLE |
| SIRXCEG001 | Engage the customer |
| SIRXCEG002 | Assist with customer difficulties |
| SIRXCEG003 | Build customer relationships and loyalty |
| SIRXCOM002 | Work effectively in a team |
| SIRXIND001 | Work effectively in a service environment |
| SIRXRSK001 | Identify and respond to security risks |
| SIRXSLS001 | Sell to the retail customer |
| SIRXWHS002 | Contribute to workplace health and safety |
Elective | |
UNIT CODE |
UNIT TITLE |
| CHCDIV001 | Work with diverse people |
| SIRXIND003 | Organise personal work requirements |
| SIRXPDK001 | Advise on products and services |
| BSBPEF201 | Support personal wellbeing in the workplace |
| SIRRMER001 | Produce visual merchandise displays |
Policies, Terms & Conditions
Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 1300 793 146 and we’ll be more than happy to assist you.
Course Cost
Government funding may be available for eligible participants in ACT, NSW, SA and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service program. Please contact 1300 793 146 for more information.
Please note: ARC Training will not collect prepaid fees from students in excess of $1500.00
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $240 | First Qualification: $ 1,450.00 | Second/further Qualification: $ 1,750.00
Traineeship Fees Payable:
Fee Exempt: $ 0
Fee For Service
Student Fees Payable: $5,600.00
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 1300 793 146 for more information.
ARC Training respectfully acknowledge the traditional custodians of the Country of all locations where our learning activities are hosted. We extend our respect to Elders, past and present, and acknowledge our future generations of Aboriginal people and their continuing connection to land, water, and community. We also respectfully acknowledge the Country, family and cultural values of our students who travel to join us for a learning journey.
