BSB30120 Certificate III in Business (Customer Engagement)
Overview
The BSB30120 Certificate III in Business (Customer Engagement) qualification reflects the role of individuals to undertake work in business environments with a focus on customer service and engagement.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including approximately 18-26 weeks training program and self-directed learning (General Public); or approximately 40 weeks training program and self-directed learning (Existing Workers).
Students Who Succeed in This Course Are:
Successful students of the BSB30120 Certificate III in Business qualification tend to have the same thing in common. They possess a specific set of attributes and are committed to their studies and their professional development.
The Student Attributes
- Committed to complete the course within 12 months
- Desire to be part of any industry
- Ambitious, practical, calm under pressure, honest, resilient, willing to develop their written and verbal communication skills, analytical skills,
being a team player and innovative
The Student Commitment
General Public Students:
These students who make a commitment to attending classes 2 days per week, 5 hours each day and to committing to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion, as well as submitting assessments as per the agreed deadlines and achieving mandatory attendance targets have set themselves up to be successful in this course.
Existing Worker Students:
These students who successfully complete this course typically make a commitment to complete the 13 units of competency that make up the qualification by completing one unit every three weeks. This is achieved by attending a mandatory live 2-hour digi-class training session every three weeks and a live 2 hour digi-class tutorial every three weeks, and then committing to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion.
Our Commitment to Our Students
We provide high-quality support services by:
- Having a dedicated trainer and program coordinator for each student
- Giving each student 24/7 access to our online learning portal
- Our trainers spending one-on-one time with students who are attending their training sessions and need extra help with their assessments
- Responding to all students in a timely manner
Qualification Structure
There are 13 units of competency to complete, comprising of 6 core units and 7 elective units of competency.
We offer a standard BSB30120 Certificate III in Business (Customer Engagement) program. Course fees may vary depending on the electives selected. Please see the below example of the standard course structures for the BSB30120 Certificate III in Business Service (Customer Engagement) program.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
Our training programs adhere to the training package set out in www.training.gov.au
13 units; 6 core & 7 electives
CORE | |
UNIT CODE |
UNIT TITLE |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
Elective | |
UNIT CODE |
UNIT TITLE |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBPEF301 | Organise personal work priorities |
| SIRXPDK001 | Advise on products and services |
| BSBOPS305 | Process customer complaints |
| BSBOPS304 | Deliver and monitor a service to customers |
| SIRXCEG005 | Maintain business to business relationships |
Possible Job Roles
At the beginning of your career? Or are you looking for a career change? The BSB30120 Certificate III in Business qualification could lead to employment in a position such as:
- General clerk
- Data entry operator
- Sales assistant
ARC Training does not guarantee successful completion of this course and obtain employment.
ARC Entry Requirements
ARC Training’s entry requirements differ depending on what type of student you are:
- General Public – Any member of the public that meets the General ARC Training entry requirements.
- Existing Workers – Individuals who are currently employed in the industry.
General Public
To be eligible for this course as a General Public student entrant, you must be:
- Minimum 16 years and over (15 years for funded program)
- Must have completed year 10 or equivalent (or have Work Experience);
- Complete a Learning, Literacy, and Numeracy (LLN) Assessment;
- Be computer literate and have basic or reasonable computing skills;
- Must have access to a computer/laptop/tablet/smartphone device with up to date software and stable internet connection (not necessary for face to face classes); and
- Provide their USI or consent for ARC to apply for USI on your behalf.
Existing Workers
To be eligible for this course as an Existing Worker entrant, you must be:
- Must be an existing worker in the industry;
- Minimum 16 years and over (15 years for funded program);
- Must have completed year 10 or equivalent (STS);
- Have 12 months work experience or demonstrated relevant industry experience or hold a Certificate III level qualification in Business;
- Complete a Learning, Literacy, and Numeracy (LLN) Assessment;
- Be computer literate and have basic or reasonable computing skills;
- Access to device with relevant software (camera and microphone), and stable internet connection;
- Provide their USI or consent for ARC to apply for USI on your behalf.
Training and Assessment Activities
The BSB30120 Certificate III in Business (Customer Engagement) assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face and/or Digital Classroom – Includes self-directed learning.
Support Services
Students will be provided the following support services:
- LLN support
- Career counselling
- Tutorials
- Assessment support
- Referral to personal counselling.
Policies, Terms & Conditions
Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 02 8833 3999 and we’ll be more than happy to assist you.
Course Cost
Government funding may be available for eligible participants in ACT, NSW, SA and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service progam. Please contact 02 8833 3999 for more information.
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $ 240.00 | First Qualification: $ 1,320.00 | Subsequent Qualification: $ 1,580.00
Traineeship:
Total student fee: No Fee – For eligible trainees this training is subsidised by the NSW Government. Please speak with our team to determine your eligibility.
QLD Government Subsidy
Click here for more information about QLD Government Subsidy Funding.
Certificate 3 Guarantee:
Concessional $1,950 | Non-concessional $2,600
Traineeships:
Funding may be available for eligible participants under the User Choice program funded by the Queensland Government.
Total student fee: Full exemption $0 | Partial exemption $320 | Full fee $800
Workforce Training (B2B Clients):
Total Concession: $2,850
Total Non-Concession: $2,950
ACT Government Subsidy
Click here for more information about ACT Government Subsidy Funding for:
Student Fees Payable: Not Currently Available.
Student Fees Payable: Tuition Fee: $350.00 | Concession Fee: $175.00
SA Government Subsidy
Supported by Government of South Australia.
Participant Eligibility Criteria apply. Click here for more information about Skilling South Australia Government Subsidy.
Traineeship Fees Payable:
Concession Fee: $925.00 | Non-Concession Fee: $925.00
Fee For Service
Total student fee: $5,930
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.
Upcoming BSB30120 Certificate III in Business Course Intakes
Monthly intakes via our Oline Digital Classrooms or Face to Face. See more here:
