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SIR30216 Certificate III in Retail

  • Entry Requirements

    Entry requirements apply.

  • More information

    Find more information on Policies, Terms & Conditions here.

  • Duration

    Maximum study duration of 12 months.

    *Duration is subject to Public Holidays and RTO closure periods.

  • Mode of Delivery

    Face to Face and/or Digital Classroom.

  • Units of Study

    13 Units; 8 core unit and 5 elective units.

  • Costs

    Government Subsidies available or Full Fee Paying Options.

  • Location

    Refer to our courses here.

  • Start Date

    Apply to enrol anytime here.

Overview

This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick-service restaurants. Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities.

Students have up to 12 months to complete the course, including 18-26 weeks training program and self-directed learning (General Public).

Student are also required to commit to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion.

ARC Entry Requirements

ARC Training’s entry requirements differ depending on what type of student you are:

  • General Public – Any member of the public that meets the General ARC Training entry requirements.
  • Existing Workers – Individuals who are currently employed in the industry.

General Public

To be eligible for this course as a General Public student entrant, you must be:

  • Minimum 16 years and over (15 years for funded program)
  • Must have completed year 10 or equivalent (or have Work Experience);
  • Complete a Learning, Literacy, and Numeracy (LLN) Assessment and achieve the appropriate levels to undertake the qualification;
  • Be computer literate and have basic or reasonable computing skills;
  • Must have access to a computer/laptop/tablet/smartphone device with up to date software and stable internet connection (not necessary for face to face classes); and
  • Provide their USI or consent for ARC to apply for USI on your behalf.

Existing Workers

To be eligible for this course as an Existing Worker entrant, you must be:

  • Must be an existing worker in the industry;
  • Minimum 16 years and over (15 years for funded program);
  • Must have completed year 10 or equivalent (STS);
  • Complete a Learning, Literacy, and Numeracy (LLN) Assessment, and achieve the appropriate levels to undertake the qualification;
  • Be computer literate and have basic or reasonable computing skills;
  • Access to device with relevant software (camera and microphone), and stable internet connection; and
  • Provide their USI or consent for ARC to apply for USI on your behalf.

Possible Job Roles

At the beginning of your career? Or are you looking for a career change? This qualification could lead to employment in a position such as:

  • Customer Service Assistant
  • Retail Assistant
  • Visual Merchandiser

ARC Training does not guarantee successful completion of this course or guarantee employment.

Training and Assessment Activities

Assessment methods may include but are not limited to:

  • Short answers, projects, reports, demo / role-play, portfolio.

Mode of Delivery:

  • Face to face and/or Digital Classroom – Includes self-directed learning.

Support Services

Students will be provided the following support services:

  • LLN support
  • Career counselling
  • Tutorials
  • Assessment support
  • Referral to personal counselling.
SIR30216 Certificate III in Retail

Qualification Structure

There are thirteen (13) units of competency to complete, comprising of eight (8) core units and five (5) elective units of competency. Please see below for our standard SIR30216 Certificate III in Retail.

One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.

CORE

UNIT CODE

UNIT TITLE

SIRXCEG001Engage the customer
SIRXCEG002Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks
SIRXSLS001 Sell to the retail customer
SIRXWHS002Contribute to workplace health and safety

Elective

UNIT CODE

UNIT TITLE

CHCDIV001Work with diverse people
SIRXIND003Organise personal work requirements
SIRXPDK001Advise on products and services
BSBPEF201Support personal wellbeing in the workplace
SIRRMER001Produce visual merchandise displays

Policies, Terms & Conditions

Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 1300 793 146 and we’ll be more than happy to assist you.

Get Started & Apply Now

Course Cost

Government funding may be available for eligible participants in ACT, NSW, and SA, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service program. Please contact 1300 793 146 for more information.

Please note: ARC Training will not collect prepaid fees from students in excess of $1500.00

NSW Government Subsidy

Click here for information about NSW Government Subsidy Funding.

Student Fees Payable:

Fee Exempt: $ 0 | Concession: $240 | First Qualification: $ 1,450.00 | Second/further Qualification: $ 1,750.00

Traineeship Fees Payable:

Fee Exempt: $ 0

Fee For Service

Student Fees Payable: $5,600.00

ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 1300 793 146 for more information.

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RTO Code: 91007 Train Australia Pty Ltd t/as ARC Training.

ABN: 161 097 925 56

Head Office:
Suite 3, Level 6, 100 George Street, Parramatta 2150

South Australia Office:
307 Peachey Road, Munno Para SA 5115

New Student Enquiries:

E: training@arctraining.edu.au

P:  1300 793 146

Current Student Enquiries:

support@arctraining.edu.au

ARC Training respectfully acknowledge the traditional custodians of the Country of all locations where our learning activities are hosted. We extend our respect to Elders, past and present, and acknowledge our future generations of Aboriginal people and their continuing connection to land, water, and community. We also respectfully acknowledge the Country, family and cultural values of our students who travel to join us for a learning journey.

Proud to be an approved supplier of training for:

Smart & Skilled NSW

Skilling South Australia (SA)

Skilled Capital (ACT)

© Copyright - ARC Training
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