Entry Requirements
Entry requirements apply.
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Get your career started with a BSB30120 Certificate III in Business Qualification
This nationally recognised qualification teaches students how to undertake work in a business environment with a focus on administration and/or customer service. Students learn how to develop and build a broad range of knowledge and skills to carry out a range of fundamental business activities and tasks, as well as how to provide support to the team!
This course can be delivered online via our Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including 26 weeks’ training program and self-directed learning. For eligible students, your training could be subsidised by Government funding which could make starting out on your new career cheaper than you realise – Contact us now to find out more!
Possible Career Options
At the beginning of your career? Or are you looking for a career change? The BSB30120 Certificate III in Business qualification could lead to employment in a position such as:
Medical Receptionist,
Records Clerk,
Administrative Assistant,
Customer Service Representative,
Medical Secretary,
Data entry operator,
General clerk,
Sales assistant,
ARC Training does not guarantee successful completion of this course and obtain employment.
ARC Training’s entry requirements differ depending on what type of student you are.
ARC Training views students in two ways – as general applicants looking to get skilled in a new career or students who are currently employed in the industry and looking to upskill. As such, the entry requirements for each type of applicant are different. Please see below for ARC Training’s General Public and Existing Worker Entry Requirements:
| ARC Training Entry Requirements For General Public Students | ARC Training Entry Requirements For Existing Worker Students: |
| *Any member of the public that meets the General ARC Training entry requirements. | *Individuals who are currently employed in the industry. |
| – If under 17 years old, must have completed year 10 or equivalent (TSNSW) – Complete LLN Assessment, and achieve appropriate ACSF Level – Be computer literate – Access to device with relevant software (camera and microphone), and stable internet connection – Provide USI or consent for ARC to apply for USI on your behalf. | – Must be an existing worker in the industry – If under 17 years old, must have completed year 10 or equivalent (STS) – Complete a Learning, Literacy, and Numeracy (LLN) – – — – Assessment, and achieve appropriate ACSF LLN Level – Be computer literate – Access to device with relevant software (camera and microphone), and stable internet connection – Provide USI or consent for ARC to apply for USI on your behalf |
Students Who Succeed in This Course Are:
Successful students of the BSB30120 Certificate III in Business qualification tend to have the same thing in common. They possess a specific set of attributes and are committed to their studies and their professional development.
The Student Attributes
- Committed to completing the course within 12 months
- Desire to be part of any industry and to adapt their skills and knowledge to their workplace environment
- Ambitious, practical, calm under pressure, honest, resilient, willing to develop their written and verbal communication skills, analytical skills, being a team player and innovative
Let’s Talk About Commitment…
Studying towards a career change is one of the most important personal and professional commitments you can make. The recipe for your success is based on two key ingredients – a commitment from you, and your training provider to work consistently during your studies for you to achieve your future success.
ARC Training’s Commitment to You:
We want to see you succeed and as such, we provide high-quality support services by:
- Having a dedicated trainer and program coordinator for each student
- Giving each student 24/7 access to our online learning portal
- Our trainers spending one-on-one time with students who are attending their training sessions and need extra help with their assessments
- Responding to all students in a timely manner
- Support to find appropriate work placements when required as part of your training
- Processes to support students to keep up with the course content
- Digital certificates for ARC Training activities to keep you motivated and celebrate your success
- We promote the success and quality of our students! Your success is our success – we are active in nominating our great students for various regional and state training awards.
Your Commitment to Your Studies:
General Public Students:
- Attending classes 2 days per week, 5 hours each day
- Committing to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion.
- Submitting assessments as per the agreed deadlines and achieving mandatory attendance targets have set themselves up to be successful in this course.
Existing Worker Students:
- Complete the 13 units of competency that make up the qualification by;
- Completing one unit every three weeks.
- Attend mandatory live 2-hour digi-class training session every three weeks and,
- A live 2 hour digi-class tutorial every three weeks, and then,
- Committing to 10 hours of self -directed learning, which can include reading the learner guide and conducting research. We also recommend you commit 5 hours per unit of competency for assessment preparation and completion.
Qualification Structure
There are 13 units of competency to complete, comprising of 6 core units and 7 elective units of competency.
We offer two standard BSB30120 Certificate III in Business programs where students can select electives related to areas of study for either Service or Administrative roles. Course fees may vary depending on the electives selected. Please see the below examples of the two types of course structures for the BSB30120 Certificate III in Business Service program.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
Our training programs adhere to the training package set out in www.training.gov.au
Option 1: BSB30120 Certificate III in Business program
Selected electives related to areas of study for Administrative roles.
13 units; 6 core & 7 electives
CORE | |
UNIT CODE |
UNIT TITLE |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
Elective | |
UNIT CODE |
UNIT TITLE |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBPEF301 | Organise personal work priorities |
| BSBXTW301 | Work in a team |
| BSBOPS305 | Process customer complaints |
| BSBOPS303 | Organise schedules |
| BSBOPS301 | Maintain business resources |
Option 2: BSB30120 Certificate III in Business program
Selected electives related to areas of study for Service roles.
13 units; 6 core & 7 electives
CORE | |
UNIT CODE |
UNIT TITLE |
| BSBSUS211 | Participate in sustainable work practices |
| BSBWHS311 | Assist with maintaining workplace safety |
| BSBPEF201 | Support personal wellbeing in the workplace |
| BSBTWK301 | Use inclusive work practices |
| BSBXCM301 | Engage in workplace communication |
| BSBCRT311 | Apply critical thinking skills in a team environment |
Elective | |
UNIT CODE |
UNIT TITLE |
| BSBTEC301 | Design and produce business documents |
| BSBTEC302 | Design and produce spreadsheets |
| BSBPEF301 | Organise personal work priorities |
| BSBXTW301 | Work in a team |
| BSBOPS305 | Process customer complaints |
| BSBOPS304 | Deliver and monitor a service to customers |
| SIRXPDK001 | Advise on products and services |
Training and Assessment Activities
The BSB30120 Certificate III in Business assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face and/or Digital Classroom – Includes self-directed learning.
Support Services
Students will be provided with the following support services:
- LLN support
- Career counselling
- Tutorials
- Assessment support
- Referral to personal counselling.
Policies, Terms & Conditions
Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 02 8833 3999 and we’ll be more than happy to assist you.
Course Cost
Government funding may be available for eligible participants in ACT and NSW, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service program. Please contact 02 8833 3999 for more information.
The fees for the two type of enrolment patterns for the BSB30120 Certificate III in Business are listed in the dropdown menus below:
Option 1: BSB30120 Certificate III in Business program
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $ 240.00 | First Qualification: $ 1,320.00 | Subsequent Qualification: $ 1,580.00
Traineeship:
Total student fee: No Fee – For eligible trainees this training is subsidised by the NSW Government. Please speak with our team to determine your eligibility.
ACT Government Subsidy
Click here for more information about ACT Government Subsidy Funding for:
Student Fees Payable:
Tuition Fee: $100 | Fee Concession: $ 50.00
SA Government Subsidy
Supported by Government of South Australia.
Participant Eligibility Criteria apply. Click here for more information about Skilling South Australia Government Subsidy.
Concessional: $ 116.25 | Non-concessional: $232.50
Fee For Service
Total student fee: $5,930
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.
Option 2: BSB30120 Certificate III in Business program
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $ 240.00 | First Qualification: $ 1,320.00 | Subsequent Qualification: $ 1,580.00
Traineeship:
Total student fee: No Fee – For eligible trainees this training is subsidised by the NSW Government. Please speak with our team to determine your eligibility.
ACT Government Subsidy
Click here for more information about ACT Government Subsidy Funding for:
Student Fees Payable:
Tuition Fee: $100 | Fee Concession: $ 50.00
SA Government Subsidy
Supported by Government of South Australia.
Participant Eligibility Criteria apply. Click here for more information about Skilling South Australia Government Subsidy.
Concessional: $ 125.00 | Non-concessional: $250.00
Fee For Service
Total student fee: $5,930
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.
Upcoming BSB30120 Certificate III in Business Course Intakes
Monthly intakes via our Online Digital Classrooms or Face to Face.
https://arctraining.edu.au/event/bsb30120-certificate-iii-in-business-online-training-suited-to-customer-service-careers/
Next Steps: BSB40120 Certificate IV in Business or BSB40520 Certificate IV in Leadership and Management
After finishing your BSB30120 Certificate IV in Business you can continue your studies and career development by enrolling in the BSB40120 Certificate IV in Business or if you’re aspiring towards a leadership career, you could enrol in the BSB40520 Certificate IV in Leadership and Management. Once you have graduated, you become an ARC Training Alumni and the process to enrol into further higher level qualifications is easy, quick, and convenient!
ARC Training respectfully acknowledge the traditional custodians of the Country of all locations where our learning activities are hosted. We extend our respect to Elders, past and present, and acknowledge our future generations of Aboriginal people and their continuing connection to land, water, and community. We also respectfully acknowledge the Country, family and cultural values of our students who travel to join us for a learning journey.
