Entry requirements apply.
SIR20216 Certificate II in Retail Services
This qualification reflects the role of individuals to work in a business environment with a focus on administration. To develop and build a broad range of knowledge and skills to carry out a range of activities to complete fundamental business tasks and provide advice and administrative support to the team.
This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including 26 weeks’ training program and self-directed learning.
ARC Entry Requirements
To be eligible for this course, students must:
- have completed Year 10 or equivalent;
- be 16 years old or over;
- have a minimum ACSF Level 2;
- complete a language, literacy and numeracy test;
- have basic computing skills;
- be physically fit as lifting may be required;
- have access to a computer with an internet connection, and
- provide their USI.
Possible Job Roles
At the beginning of your career? Or are you looking for a career change? This qualification could lead to employment in a position such as:
Customer Service Assistant
ARC Training does not guarantee successful completion of this course and obtain employment.
Training and Assessment Activities
Assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face and/or Digital Classroom – Includes self-directed learning.
I had the best time doing my Certificate with ARC training. It was awesome how I could choose my electives – it meant that I could study what really interested me. The trainers were really great too.
I did my certificate through ARC’s digital classes because as a stay at home mum, it really fit into my lifestyle. I was able to study when I wanted, where I wanted. I honestly don’t think I would have been able to get my qualification if it wasn’t for online classes.
Students will be provided the following support services:
- LLN support
- Career counselling
- Assessment support
- Referral to personal counselling.
Participants will need to complete 12 units; seven (7) core units and five (5) elective units for this qualification. Please see below for our standard SIR20216 Certificate II in Retail Services course.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning, and credit transfer.
|SIRXCEG001||Engage the customer|
|SIRXCOM001||Communicate in the workplace to support team and customer outcomes|
|SIRXIND001||Work effectively in a service environment|
|SIRXIND003||Organise personal work requirements|
|SIRXPDK001||Advise of products and services|
|SIRXRSK001||Identify and respond to security risks|
|SIRXWHS002||Contribute to Work Health and Safety|
|SIRXIND002||Organise and maintain the store environment|
|SIRXSLS002||Follow point-of-sale procedures|
|SIRRMER001||Produce visual merchandise displays|
|SIRXIND004||Plan a career in the retail industry|
|BSBDIV301||Work effectively with diversity|
This qualification opened doors for me in ways I couldn’t have imagined when I started. Thank you ARC Training and especially my trainer Beverly Hampshire – you were amazing. I can’t wait to get started on my Diploma with ARC
Policies, Terms & Conditions
Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 02 8833 3999 and we’ll be more than happy to assist you.
Government funding may be available for eligible participants in ACT, NSW and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service progam. Please contact 02 8833 3999 for more information.
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $ 160.00 | First Qualification: $ 880.00 | Subsequent Qualification: $ 1,050.00
Concession: $ 160.00 | First and Subsequent Qualification: $ 870.00
QLD Government Subsidy
Click here for more information about QLD Government Subsidy Funding.
Fee For Service
Total student fee:
Face to Face Training: $3,500
Digital Classroom Training: Currently N/A
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.
I did my course with ARC in 2017 and I haven’t looked back. I would recommend it to everyone. I am looking forward to doing my next course online in their digi classes.