BSB40315 Certificate IV in Customer Engagement

This qualification reflects the role of individuals to work in supervisor-level roles in a business environment. To develop and build a broad range of knowledge and skills to provide solutions to complaints, responding to customers, developing team members and completing administrative tasks.

This course can be delivered in a flexible program of classroom training and self-paced learning activities. Students have up to 6 months to complete the course.

There are no entry requirements for this qualification. However, students will be required to provide their USI and complete a language, literacy and numeracy test.

ARC Training has policies, procedures and information to help create a safe and healthy, culturally diverse, friendly and non-discriminatory learning environment.

Training and Assessment will take place:

Classroom: Training and assessment takes place in a classroom and involves discussions and activities.

Self-directed learning: Further study and assessment activities are done by participants in their own time.

Assessment: The methods in which students are assessed may include written questions, scenarios and observations.

This course is delivered in New South Wales, funding may be available for eligible participants in NSW.