Entry Requirements
Entry requirements apply.
BSB30215 Certificate III in Customer Engagement
Overview
This qualification reflects the role of individuals to undertake work in a business environment with a focus on administration and customer service. To develop and build a broad range of knowledge and skills to carry out a range activities. To complete fundamental business tasks and provide support to the team.
This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including 26 weeks’ training program and self-directed learning.
ARC Entry Requirements
To be eligible for this course, students must:
1) Have completed a minimum of Year 10 or equivalent;
2) Be 16 years old and over;
3) Have a minimum ACSF Level 2;
4) Complete a language, literacy and numeracy test;
5) Have basic computing skills;
6) Must have access to a computer with an internet connection (not necessary for face to face classes), and
7) Provide their USI.
Possible Job Roles
At the beginning of your career? Or are you looking for a career change? This qualification could lead to employment in a position such as:
General clerk
Data entry operator
Sales assistant
ARC Training does not guarantee successful completion of this course and obtain employment.
Training and Assessment Activities
Assessment methods may include but are not limited to:
- Short answers, projects, reports, demo / role-play, portfolio.
Mode of Delivery:
- Face to face and/or Digital Classroom – Includes self-directed learning.
Support Services
Students will be provided the following support services:
- LLN support
- Career counselling
- Tutorials
- Assessment support
- Referral to personal counselling.
Qualification Structure
There are twelve (12) units of competency to complete, comprising of four (4) core units and eight (8) elective units of competency. Please see below for for our standard BSB30215 Certificate III in Customer Engagement program.
One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.
CORE | |
UNIT CODE |
UNIT TITLE |
| BSBCUE301 | Use multiple information systems |
| BSBCUE307 | Work effectively in customer engagement |
| BSBCUE309 | Develop product and service knowledge for customer engagement operation |
| BSBCUS301 | Deliver and monitor a service to customers |
Elective | |
UNIT CODE |
UNIT TITLE |
| BSBWOR301 | Organise personal work priorities and development |
| BSBCMM301 | Process customer complaints |
| BSBCUE304 | Provide sales solutions to customers |
| BSBCUE203 | Conduct customer engagement |
| BSBWOR201 | Manage personal stress in the workplace |
| BSBWOR203 | Work effectively with others |
| BSBWHS307 | Apply knowledge of WHS laws in the workplace |
| BSBSLS407 | Identify and plan sales prospects |
This qualification opened doors for me in ways I couldn’t have imagined when I started. Thank you ARC Training and especially my trainer Beverly Hampshire – you were amazing. I can’t wait to get started on my Diploma with ARC
Policies, Terms & Conditions
Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 02 8833 3999 and we’ll be more than happy to assist you.
Course Cost
Government funding may be available for eligible participants in ACT, NSW and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service progam. Please contact 02 8833 3999 for more information.
NSW Government Subsidy
Click here for information about NSW Government Subsidy Funding.
Student Fees Payable:
Fee Exempt: $ 0 | Concession: $ 240.00 | First Qualification: $ 1,320.00 | Subsequent Qualification: $ 1,580.00
Traineeship:
Concession: $ 240.00 | First and Subsequent Qualification: $ 1000.00
QLD Government Subsidy
Click here for more information about QLD Government Subsidy Funding.
ACT Government Subsidy
Click here for more information about ACT Government Subsidy Funding for:
Currently Not Available.
Student Fees Payable:
Tuition Fee: $350 | Fee Concession: $ 175.00
Fee For Service
Total student fee:
Face to Face Training: $4,000
Digital Classroom Training: $3,450
ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.
