BSB30215 Certificate III in Customer Engagement (Superseded)

Entry Requirements
Entry requirements apply.
More information
Find more information on Policies, Terms & Conditions here.

Duration
Maximum study duration of 12 months.
Mode of Delivery
Face to Face and/or Digital Classroom.

Units of Study
12 Units; 4 core unit and 8 elective units.
Costs
Government Subsidies available or Full Fee Paying Options.

Location
Face to Face in QLD & NSW.
Start Date
Apply to enrol anytime here.

Overview

This qualification reflects the role of individuals to undertake work in a business environment with a focus on administration and customer service. To develop and build a broad range of knowledge and skills to carry out a range activities. To complete fundamental business tasks and provide support to the team.

This course can be delivered via a Digital Classroom or flexible program of classroom training and self-paced learning activities. Students have up to 12 months to complete the course, including 26 weeks’ training program and self-directed learning.

ARC Entry Requirements

To be eligible for this course, students must:

1) Have completed a minimum of Year 10 or equivalent;

2) Be 16 years old and over;

3) Have a minimum ACSF Level 2;

4) Complete a language, literacy and numeracy test;

5) Have basic computing skills;

6) Must have access to a computer with an internet connection (not necessary for face to face classes), and

7) Provide their USI.

Possible Job Roles

At the beginning of your career? Or are you looking for a career change? This qualification could lead to employment in a position such as:

General clerk

Data entry operator

Sales assistant

ARC Training does not guarantee successful completion of this course and obtain employment.

Training and Assessment Activities

Assessment methods may include but are not limited to:

Short answers, projects, reports, demo / role-play, portfolio.

Mode of Delivery:

Face to face and/or Digital Classroom – Includes self-directed learning.

I had the best time doing my Certificate with ARC training. It was awesome how I could choose my electives – it meant that I could study what really interested me. The trainers were really great too.

Nevaeh TonkinBusiness Student

I did my certificate through ARC’s digital classes because as a stay at home mum, it really fit into my lifestyle. I was able to study when I wanted, where I wanted. I honestly don’t think I would have been able to get my qualification if it wasn’t for online classes.

Monica Brown

Support Services

Students will be provided the following support services:

LLN support
Career counselling
Tutorials
Assessment support
Referral to personal counselling.

Qualification Structure

There are twelve (12) units of competency to complete, comprising of four (4) core units and eight (8) elective units of competency. Please see below for for our standard BSB30215 Certificate III in Customer Engagement program.

One of our ARC representatives will be happy to discuss unit selection, recognition of prior learning and credit transfer.

CORE
UNIT CODE	UNIT TITLE
BSBCUE301	Use multiple information systems
BSBCUE307	Work effectively in customer engagement
BSBCUE309	Develop product and service knowledge for customer engagement operation
BSBCUS301	Deliver and monitor a service to customers

Elective
UNIT CODE	UNIT TITLE
BSBWOR301	Organise personal work priorities and development
BSBCMM301	Process customer complaints
BSBCUE304	Provide sales solutions to customers
BSBCUE203	Conduct customer engagement
BSBWOR201	Manage personal stress in the workplace
BSBWOR203	Work effectively with others
BSBWHS307	Apply knowledge of WHS laws in the workplace
BSBSLS407	Identify and plan sales prospects

This qualification opened doors for me in ways I couldn’t have imagined when I started. Thank you ARC Training and especially my trainer Beverly Hampshire – you were amazing. I can’t wait to get started on my Diploma with ARC

Jane Green

Policies, Terms & Conditions

Please click here to access the relevant Policies, Terms and Conditions that apply to your situation. If you have any questions or concerns please don’t hesitate to contact us on 02 8833 3999 and we’ll be more than happy to assist you.

Course Cost

Government funding may be available for eligible participants in ACT, NSW and QLD, please see links below. If you are not eligible for government funding the course can be delivered as a Fee for Service progam. Please contact 02 8833 3999 for more information.

NSW Government Subsidy

Click here for information about NSW Government Subsidy Funding.

Student Fees Payable:

Fee Exempt: $ 0 | Concession: $ 240.00 | First Qualification: $ 1,320.00 | Subsequent Qualification: $ 1,580.00

Traineeship:

Concession: $ 240.00 | First and Subsequent Qualification: $ 1000.00

QLD Government Subsidy

Click here for more information about QLD Government Subsidy Funding.

ACT Government Subsidy

Click here for more information about ACT Government Subsidy Funding for:

ACT Skilled Capital

Currently Not Available.

ACT User Choice

Student Fees Payable:

Tuition Fee: $350 | Fee Concession: $ 175.00

Fee For Service

Total student fee:

Face to Face Training: $4,000

Digital Classroom Training: $3,450

ARC Training can organise a payment plan with you to cover the cost of the course. Please contact 02 8833 3999 for more information.

I did my course with ARC in 2017 and I haven’t looked back. I would recommend it to everyone. I am looking forward to doing my next course online in their digi classes.

Abdul Ibram

Get Started & Apply Now