This qualification reflects the role of individuals to work in an entry roles in a business environment. To develop and build a broad range of knowledge and skills to carry out a range activities. To capture data, engage with customers and provide support to the team.
This course can be delivered in a flexible program of classroom training and self-paced learning activities. Students have up to 6 months to complete the course.
There are no entry requirements for this qualification. However, students will be required to provide their USI and complete a language, literacy and numeracy test.
ARC Training has policies, procedures and information to help create a safe and healthy, culturally diverse, friendly and non-discriminatory learning environment.
Training and Assessment Activities
Training and Assessment will take place:
Classroom: Training and assessment takes place in a classroom and involves discussions and activities.
Self-directed learning: Further study and assessment activities are done by participants in their own time.
Assessment: The methods in which students are assessed may include written questions, scenarios and observations.
Possible Job Roles
- Customer service officer
- Call centre operator
ARC Training does not guarantee successful completion of this course and obtain employment.
This course is delivered in New South Wales, funding may be available for eligible participants in NSW.
Eligibility Criteria - NSW Smart and Skilled
Subsidised Training: funding may be available for eligible participants under the NSW Smart and Skilled program.
To be eligible for a subsidised place, you must be:
- an Australian Citizen, Australian Permanent Resident, Humanitarian Visa Holder or NZ Citizen
- 15 years old or over
- Living or working in NSW
- No longer be at school or equivalent.
This training is subsidised by the NSW Government.
Total student fee:
First Qualification $880
Subsequent Qualification $1,050
There are nine (9) units of competency to complete, comprising of three (3) core units and six (6) elective units of competency. Please see the next page for our standard BSB20215 Certificate II in Customer Engagement program.
Keep in mind, one of our ARC representatives will be happy to discuss unit selection.
ARC Training offers the opportunity to go through a Recognition of Prior Learning (RPL) process. Please talk to an ARC Training representative about applying for RPL or a credit transfer.
|BSBCUE203||Conduct customer engagement|
|BSBCUE205||Prepare for work in a customer engagement environment|
|BSBCMM201||Communicate in the workplace|
|BSBCMM301||Process customer complaints|
|BSBPRO301||Recommend products and services|
|BSBCUS201||Deliver a service to customers|
|BSBWHS201||Contribute to health and safety of self and others|
|BSBWOR202||Organise and complete daily work activities|
|BSBWOR203||Work effectively with others|
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